Even though the highlight of my bridal shop experience so far was definitely the sunny day that Gloria and Michael waltzed in through the door and into our hearts, I will have to say that the icing on the cake was when the co-owner later that day, presented me with my name tag.
Yep, it's official; I am now a "bridal associate" of The Bridal Emporium. At least that's what it says on the tag. I noticed that it didn't say "sales associate"; it's probably because of my lack of math skills and inability to figure out discount percentages. Any way, the owners saw fit to consider me a valued member of their team and crowned me an official staff member. Now, I could come into work the next Saturday proudly displaying my name and my position to prospective customers and valued clients. In reality though, all the tag really does is let people know "yeah, I work here."
The next Saturday, unfortunately, did not start out as glorious as the Saturday before did. It started out with Cliff, my husband, asking me "don't you have to work at ten?" I opened my sleepy eyes to see "9:34am" on the clock radio next to my bed and Cliff hovering over me. Crap. I flung myself out of bed and got dressed as fast as I could. My hair was a mess (shocker there) and I only made it worse by rubbing some anti-frizz stuff into it and then adding a coat of hairspray, so that the shine of my hair grease was now permanently cemented in for the day.
I didn't get to eat my keeps-me-regular-with 10gms of fiber-kashi cereal with fresh blueberries or have my token cup of coffee. Usually this would not be a problem because the owner always brought in food and snacks for us. But she was not in due to having surgery two weeks ago, so no food in the fridge. Good thing I threw a pack of cheese and crackers and two tasty-cake coffee cakes into my purse before I left. Breakfast of champions...not...but it tamed the rumbly in my tummy for a little while.
Late as usual, I headed to the front of the store to check in and give the owner yet another excuse as to why I was late this time. As I briskly walked passed a dressing room, I saw Nancy, our seamstress, with a frazzled look on her face as she worked with a woman in a mother-of-the-bride dress. I wouldn't have thought anything about it except for the ice cold mist of tension that blew out as I walked by.
When I got to the front desk, I saw the same exasperated look on the co-owner's face. She explained to me that Nancy was attempting to meet the needs of this woman, who apparently admitted straight out that her life was a mess. Apparently there were tears and a lot of gloomy talk from Nancy's client.
You have to understand something about Nancy. She, being a seamstress, and a very good one at that, is very task-oriented. She's not a bartender or counselor who has time to hold someone's hand while they tell her how miserable they are. Nancy just wants direction, to be told what is needed of her so she can stick her pins into it, that's it. I did hear from Katie, another bridal associate, that Nancy did her best to cheer the woman up, trying to make jokes to liven up the mood. The woman was just one nut that wouldn't crack.
Apparently, this woman bought the dress and extra material to add to the bustline, for a more modest look. She was told by the owner that that wouldn't be a problem and that Nancy would be able to alter the look. Today, it turned out that the woman was unhappy because she felt that Nancy should have known what to do with the dress without this lady giving her any direction. In other words, Nancy should have been able to look at the dress and change it without knowing what the client wanted. "Where there is no vision, the people perish." (Proverbs 29:18). Well on this day, with no direction, the dress perishes.
When it was all said and done, the woman originally left the dress with Nancy to be altered, but then later came back in to pick it up because she felt uncomfortable throughout the whole appointment and she was told it was going to be an easy fix, but somehow it turned into something more complicated. Yeah, lady it turned out complicated because you made it that way. Wanting someone to make your dress into your dream dress without telling that person what that dress would look like, is just plain crazy. And Criss Angel
mindfreak only performs in Vegas, not in our store.
Our owner ended up giving her the name of another seamstress who actually makes dresses. Instead of a thank you, the woman had the nerve to say to the owner "why didn't you just give me her name in the first place?" I wanted to respond with "well, why don't you just get out of our lives and shut up?!" (Thanks Napoleon Dynamite for that brillant line). Of course, I said it to myself as I hid in the other section of the store so I didn't have to deal with the woman myself. That's management's job; I'm just a bridal associate. I deal enough with unhappy, cranky people at my real job. Here, I'm just a grunt.
I will have to let you know that a month earlier, the owner had worked for hours with this woman helping her pick out a dress. The owner was kind and caring and compassionate, like she and her daughter always are, but this woman was a miserable mess from the get go. It makes you wonder what happened to this woman to make her so unhappy. I hope she allows someone into her life to help her out of her misery. Not to be confused with "put" her out of her misery, mind you.
With the tension of the earlier event sliced, diced and gone now, the overall mood of the shop improved. I enjoyed working with a mother of the groom, assisting her in finding a dress. She really didn't need much help since she knew exactly what she wanted and found it. It was an elegant black taffeta dress that had diagonal rouching at the waist, creating a gorgeous hour-glass figure for her. It had a sleek 3/4 sleeve length bolero with a pointy collar, giving her a regal appearance. She looked hot. And she knew it too. However, even after all the praises I gave her she had to ask Katie her opinion because Katie could offer her a "young" person's perspective. Ouch.
This lady tried on some other dresses just in case and found a brown chiffon dress with a crystal-hemmed jacket. She really liked it and was torn between this one and the black one. I did not like the dress on her. It made her look dowdy and as if she was going to throw rose petals on the floor, light a bunch of candles, and then leave a note for her husband telling him to meet her in the bedroom. But guess what? I kept my comments to myself. I just didn't want to spoil her moment; she really liked herself in it. I did breathe a sigh of relief though, when she settled on the black taffeta dress that she wanted in the first place. I handed her over to the owner who sealed the deal. This lovely lady left happy with her choice of dress as well as choice of store in which to purchase it.
The day winded down with an attempt to work with a bride who kept pushing her appointment back and then once she got there, she told me what she was looking for, gave me a budget and then disappeared downstairs with her mom and sister to look at bridesmaid's dresses. Katie and I pulled a variety of dresses well within her price range. The room was all ready for her, but she never tried any on.
I went downstairs to nudge her back up (for her appointment that she had made), but got the feeling that she was just hiding out down there. She eventually came up and I just had that feeling that she was going to leave. I asked her if she was leaving and she said yes. I did tell her that we picked out dresses within her budget. She told me, Katie and the owner that she didn't really see anything that she liked...she actually found three "beautiful" dresses elsewhere and wanted to see if she could find something to top any of them here at our store. Finally, a little honesty from this shady little redhead.
She thanked us and then left. She didn't even have the courtesy to go back and look at the dresses that Katie and I had picked out for her. I did hear myself saying "ok, well thanks for coming in anyway."
The day ended with tux fittings for some young guys who were going to be in their high school friend's wedding. Here, the bride, the groom and the rest of the groomsmen all grew up within blocks of each other. They all knew each other well and as they waited to get measured, they joked around and teased the bride, as if she were their sister. They were a happy group of guys who loved each other and were definitely the kind of friends that would be friends for the rest of their lives. That was going to be one fun reception, if you know what I mean.
I did my chores and then took off my name tag, leaving it on the shelf at the desk so as not to lose it. I would hate to accidently put that on for my real job and then wear my badge at this one. That will happen one day I'm sure.
I can't really tell if the day was truly a bad day or good day. It had it's ups and downs, just like life I guess. In this game called business, I'm learning that 'winning some and losing some' is par for the course. I'm just glad that I don't get paid by commission.